UCCX Historical Reporting: average calls by time of day
I'm wondering if anyone's aware of a way to get the Historical Reports tool spit out a report showing the average, or even total, number of calls to a queue by time of day? I understand that the "Contact Service Queue Activity by Interval" report will show something similar, but if you have it report over a 3 day period, it gives you 72 individual intervals, rather than 24 1 hour intervals with the totals. I was hoping maybe I could get the raw data and just concatenate it myself, but for some reason if I run this one with the "Include Charts in Report" option unchecked, it just gives me a blank page.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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