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UCCX Historical Reporting: average calls by time of day

I'm wondering if anyone's aware of a way to get the Historical Reports tool spit out a report showing the average, or even total, number of calls to a queue by time of day? I understand that the "Contact Service Queue Activity by Interval" report will show something similar, but if you have it report over a 3 day period, it gives you 72 individual intervals, rather than 24 1 hour intervals with the totals. I was hoping maybe I could get the raw data and just concatenate it myself, but for some reason if I run this one with the "Include Charts in Report" option unchecked, it just gives me a blank page.

 

Anyone know a way around this?

 

Many thanks,

Tyson

 

1 REPLY
Super Bronze

HiI'm not quite clear what

Hi

I'm not quite clear what you need - there are 72 hours in three days so that seems sensible.

Do you just wish to exclude the rows for your non-operating hours?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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