We are going to do an upgrade from UCCX version 8.5(1) SU4 to 10.5, our concern is if the historical reporting DATA will be imported when we move direct to 10.5? or should we jump from 8.x to 9.x and then to 10.5 to import it? The goal here is the historical reporting DATA, or it will be lost?
8.5.4 SU4 is a supported upgrade path and your historical reporting data will carry across automatically to the new version. Reports will be accessible via CUIC as the old HRC client is no longer available in V10.5
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...