Thanks for your replies. I have extracted CSQ-Agent Summary and Detailed Call-by-Call CCDR Reports. I had found the RNA counts but these calls are not matched on Detailed Call-by-Call. Please help us on how to compare these two reports.
What do you want to compare? Remember that Detailed Call-by-Call CCDR Reports is for every call handled in the UCCX server, it doesn't mean that all calls were connected to a agent or going to a queue.
Here is what I think. I don't know why do you want to know the caller number for RNA calls, for me this is a statistic that works as a parameter to measure the agent's performance. If you want to look at abandoned calls I suggest to use the "Abandoned Call Detail Activity Report" where you can see the caller number (Call ANI column) and also the CSQ (Call Routed CSQ column) and agent's name (Agent Name column) for that abandoned call
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the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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