I am new to scripting and I created a scrpt for a group, everything is working fine but when the call comes to queue and the agent deosn't pick the call, the
caller hear "
I have attached the script, any help is appreciated.
Thanks in advance.
Great, for future reference to others MIVR longs are useful in this case as well as Reactive script debug.
1. Make sure you have assigned right partitions and CSS in the trigger
2. As Chris suggested, do the reactive debug to trobleshoot the issue.
I have the same problem, but I have already checked partition and CSS, and are all the same but still fails, could be another thing?
i see logs from RTMT but i dont know exactly what to look for, i get from engine these logs:
i call to triggers 990-993, and no one is running fine, in someone play user prompts and after ir system promtp "in this moment we are currently...." in other trigger directly play system prompts.
I have checked scripts and all are fine because this is a copy from a customer and there with a CIPC calling to 990 play prompts and redirect to agents in a contact center.
So the problem must to be in configuration from my uccx9, partition and CSS are fine, all in internal and CSS_L1
So, what i must to look for in the logs and in wich one?
Is compatible a script from version 5.0(2)SR02 in a UCCX9 ?
I took that script and put in a uccx9 with the same configuration o prompts, scripts, DN, etc.
This is my script and the error i receive
when i debug receive this
can anybody help me? What i dont understand is why is running fine the same script in the customer and in my mock-up not.
Did you call into the script or just hit debug?
Is this being invoked as sub-flow or directly as a script?
The problem is into the script, this script comes from former version and in this new version 9 are incompatible by a BBDD issue.
I need to reconfigure the script for version 9.
In addition,it can also happen if your script is invalid due to some missing parameter or prompt etc.Try to validate the script, you will get the idea and fix the problem.If validation is succeeded then call will happen properly as per treatment.