Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

UCCX .. I'm sorry, we are currently experiencing system problems error

Hi All,

I am new to scripting and I created a scrpt for a group, everything is working fine but when the call comes to queue and the agent deosn't pick the call, the

caller hear "

I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later

I have attached the script, any help is appreciated.

Thanks in advance.

14 REPLIES
New Member

UCCX .. I'm sorry, we are currently experiencing system problems

I figured out the error and was able to fix this issue.. Thanks!!!

Hall of Fame Super Silver

UCCX .. I'm sorry, we are currently experiencing system problems

Great, for future reference to others MIVR longs are useful in this case as well as Reactive script debug.

Chris

New Member

UCCX .. I'm sorry, we are currently experiencing system problems

Thanks Chris.  I did the reactive debug but my error was at the trigger(partitions and CSS)

New Member

UCCX .. I'm sorry, we are currently experiencing system problems

Please share the details of the fix. It will be helpful for beginners like me.

New Member

UCCX .. I'm sorry, we are currently experiencing system problems

Sure Nirmal

1. Make sure you have assigned right partitions and CSS in the trigger

2. As Chris suggested, do the reactive debug to trobleshoot the issue.

New Member

UCCX .. I'm sorry, we are currently experiencing system problems

Thanks Ulambaday

New Member

UCCX .. I'm sorry, we are currently experiencing system problems

Hi

I have the same problem, but I have already checked partition and CSS, and are all the same but still fails, could be another thing?

thanks

Hall of Fame Super Silver

UCCX .. I'm sorry, we are currently experiencing system problems

What do you get whe you do reactive debug? Have you pulled the MIVR logs?

Chris

New Member

UCCX .. I'm sorry, we are currently experiencing system problems

Hi chris

i see logs from RTMT but i dont know exactly what to look for, i get from engine these logs:

stdout.log

RmCmMonitor.log

stderr.log

Cisco001MIVR073.log

OutoboundMonitor.log

GC.log

i call to triggers 990-993, and no one is running fine, in someone play user prompts and after ir system promtp "in this moment we are currently...." in other trigger directly play system prompts.

I have checked scripts and all are fine because this is a copy from a customer and there with a CIPC calling to 990 play prompts and redirect to agents in a contact center.

So the problem must to be in configuration from my uccx9, partition and CSS are fine, all in internal and CSS_L1

So, what i must to look for in the logs and in wich one?

thanks!

New Member

UCCX .. I'm sorry, we are currently experiencing system problems

Antoher question,

Is compatible a script from version 5.0(2)SR02 in a UCCX9 ?

I took that script and put in a uccx9 with the same configuration o prompts, scripts, DN, etc.

regards!

New Member

UCCX .. I'm sorry, we are currently experiencing system problems

This is my script and the error i receive

when i debug receive this

can anybody help me? What i dont understand is why is running fine the same script in the customer and in my mock-up not.

Regards!

Hall of Fame Super Silver

UCCX .. I'm sorry, we are currently experiencing system problems

Did you call into the script or just hit debug?

Is this being invoked as sub-flow or directly as a script?

Chris

New Member

UCCX .. I'm sorry, we are currently experiencing system problems

Hi Chris

The problem is into the script, this script comes from former version and in this new version 9 are incompatible by a BBDD issue.

I need to reconfigure the script for version 9.

Thanks.

New Member

Hi,

Hi,

In addition,it can also happen if your script is invalid due to some missing parameter or prompt etc.Try to validate the script, you will get the idea and fix the problem.If validation is succeeded then call will happen properly as per treatment.

6489
Views
0
Helpful
14
Replies
CreatePlease to create content