We were trying the Salesforce integration with Cisco Solution and I found a document which tell me to download "Cisco Unified Call Connector for Salesforce" setup and install in a PC. I also installed Cisco TSP (downloaded from Cisco Plugin) and wave drivers. While Installing " Cisco Unified Call Connector for Salesforce" I choose CCM Adapter and the from salesforce webpage, I import the xml file of the CCM Adapter. Later on salesforce website I can able to see on the left side a softphone which I can able to make call and recieve it ( Please anyone tell me in detail where and how it is use in a production environment in detail..so i can propose the same to the customer).
On another PC when am installing all the above and during installing "Cisco Unified Call Connector for Salesforce" instead of CCM Adapter I choose UCCX adapter and then import xml file of UCCX Adapter (CiscoACMIAdapter.xml) on salesforce webpage . It was showing error on the salesforce webpage which stating "could'nt contact the Server".
Also i found another document where CAD it strating the integration of CAD for UCCX with Salesforce.com CRM Application. It state we need to integrate with salesforce database.
For any custom 3rd party Salesforce (SFDC) integration requirements please send a mail to email@example.com
Insert data into SFDC ( Salesforce) based on data entered by caller in Cisco CVP IVR / UCCX IP IVR Incomming Caller Details popup in SFDC Screen Display incomming caller data from SFDC in Cisco Agent Finesse Screen Initiate outbound call ( Click 2 Dial) from SFDC Screen Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Activity Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Case
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...