08-23-2012 04:46 PM - edited 03-15-2019 05:49 AM
Hi all,
Has anyone ever integrated Cisco UCCX 8.5 with a ticketing system called Service Now (http://www.servicenow.com/)
I have a customer who is now using this system and would like to integrate UCCX 8.5 for screen pops etc.
Cheers
Darren
07-25-2013 12:33 PM
Hi Darren
Have you gotten any response to this request as I just received a request to see if I could integrate UCCX 8.5 into Service Now for screen pops.
Thank You
Rick Hayes
FGL Sports
07-25-2013 04:22 PM
07-30-2013 11:06 AM
Hi Darren
Thanks for the White Paper regarding the integration method between CAD and Service Now. looking over the white paper and will be looking to implement this solution in the near future.
Cheers and Have a Great Day
Rick Hayes
FGL Sports
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