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UCCX IP Phone Agent, LDAP implementation, use PIN instead of password?

Hello Everyone,

CUCM 7.1, UCCX 7.0(5)

I have a customer who has an LDAP integration (Active Directory) for their Unified Communications Manager.  Their policies require users to change passwords every 3 months.  Their implementation of IP Phone Agent uses parameters to automatically log in the agent.  However, when the password changes, the administrators are required to change the parameters in the IP Phone Agent subscription.  This tends to be a bit cumbersome as the administer needs to deal with the subscription parameters for every agent.

Has anyone modified the XML pages for the service to accept the CUCM PIN instead of the password?  So the parameters would be Ext, ID, PIN.  Or is there a better method to make this easier for this customer?  Thanks for your ideas!

- Marty Griffin

Super Bronze

Re: UCCX IP Phone Agent, LDAP implementation, use PIN instead of


I'm not aware of any way to allow use of PIN to log onto CAD.

I guess your only options are:

1) Have agents log in by entering their own password, or educate them to update the parameters on their service via CCMUser

2) Have agents use the full CAD client (logging in via the keyboard is less cumbersome)

3) Have agents use the CAD-BE client if they have a java capable browser (again, logging in via keyboard) but for some reason can't have a CAD installation



Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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