I've been using UCCX 8.5 on VMWare with local storage for about a year. I use VEEAM Backup to make backups of all my virtual servers. One issue I've run accross is that when VEEAM takes a snapshot of the UCCX server, the agents are logged out of Cisco Agent Desktop and get an error. I've managed to work around this by making backups run after our call center is closed (Today, however, I accidentally ran a backup and irritated the call center managers when all their users got logged out).
I've surmised from the various documents I've read that snapshots are not supported. I'm wondering how others using CCX on VMWare do their backups and if there are any clever work-arounds to this issue.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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