If a call coming into the UCCX AA and they user dials the extension of the person they want to speak with all works fine. The issue is when the original called party does not answer and the call follows their cover path. Now the next person in the cover path has no knowledge that is call was forwarded from the original called party. This is very vital for our business because several assistants answer the phone differently depending on where it rang first. I have tried to change the call redirect step to preserve. I have tried a call consult step..but no luck.
Re: UCCX issue with Call Redirect step and Caller ID.
Going to test...will this affect all calls that this caller recieves?
Edited: Made the change but the results on an call from the IVR still had the same results (showed the caller Id of the external cell phone placing call). Direct calls to the extension modified were affected.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...