Problem 1I bult UCCX 5.02 for my UCM 6.12 and I am having an issue I can not figure out. When I dial a CTI RP I see the CTI Port answering but I get a busy signal. I have check the dial plan and the configuration a dozen times.
At my other site I have IPCC 4.05 and it will not let me change the CTI manager it is pointing to the publisher.
Look at the MIVR logs for more clues, also ensure the codec is not an issue. If you installed UCCX with g711 make sure you are making g711 call into it, otherwise you'll need transcoders.
Have you tried using the Cisco CRS Serviceability tool
I figured out the issue. In UCM 6.12 you have to make sure you not only delete the CTI ports out of the Device --> Phones
You have to go in under Call Routing ----> directory numbers and deletet them.
I am good to go on this.
Are you dialing in from an IP phone, IP Communicator or externally? Does the originating device include the Parition of the CTI ports in its Calling Search Space?
My question was are the cti ports in a partition that is listed in the CSS that phones are using. I will assume yes since you say they are in the same PT as the phones, so you would not be able to call phones otherwise either.
Are the CTI ports showing registered?
Please post an MIVR log of the call instance that fails.
Its looks like you have problem with CSS and Partitions. Please make sure that CTI point and CTI ports are registered with CRS and also associated with jtapi application user.
Is your Jtapi version is syn with CUCM. Trying sync. from Telephony subsystem. If it shows inconsistancy, please do copy java folder from windows directory to c:\winnt on CRS server.
Try to delete RP and Callcontrolgroup from CRS. Check at CUCM if those ports are deleted via call routing, directory number. If some exists due to previous configuration , delete them all. Create new RP, CTI and application with trigger. see how it goes.