Re: UCCX IVR: Call routing based on reporting statistics
All sounds reasonable enough - the bit you'll struggle with is that if you retrieve the number of 'ready' agents, and the agent is on an outbound call he will be seen as 'not ready'.
You'll not be able to return the specific reason code that an agent is set to using the 'get reporting stat'.
What you'll need to do (unless someone has a better idea) is mine the historical DB on the UCCX server to get the current logged in agent for the specific CSQ, and then check his ready status and latest reason code.
You would then use a 'call redirect' step to send the call externally if required.
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