I will summarize the problem here. We have only 150 IVR(CTI) ports and 8 PRI(210) in our call center. If all the IVR ports utilized, the customer calling next would get ‘ number busy’. Is there any option to avoid this ‘number busy’ without increasing the CTI ports .
You'll need to create a huntgroup in call manager. Then find your trigger in call manager under devices -> cti route point. Search by the Directory Number (trigger number). Click on the line associated with this route point and you'll find the forward options towards the bottom of that screen. Put the hunt pilot number in to the Forward Busy fields.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...