Hello,
I need to configure UCCX IVR Progressive Campaign . UCCX version is 12.5.
CUBE-Version : 11.5.2
SW-Version : 15.6.3.M9, Platform CISCO2921/K9
HA-Type : none
Licensed-Capacity : 500
I do not have TDM. I have SIP on internal and external(PSTN) side. When i import contact to IVR campaign the call is dialed and i can answer a call on mobile phone BUT i do not hear promt that is actually should be played.If i dial from internal phone to application trigger that should initiate script with played promt it works.
CUBE logs are reporting that after i answer a call on mobile phone UCCX is sending bye message.
Received:
BYE sip:00591878833@10.195.103.206:5060;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.195.103.203:5065;branch=z9hG4bKc6VFvNvr7B7.NYuzF0m5eg~~100
Max-Forwards: 70
To: <sip:00591878833@10.195.103.206>;tag=1193A64-12D7
From: <sip:8885@10.195.103.203>;tag=ds1795e5f3
Call-ID: 170975394588658@10.195.103.203
CSeq: 101 BYE
Content-Length: 0
Allow: INVITE, BYE, CANCEL, ACK, UPDATE, NOTIFY
Cisco-Guid: 934734545-618180867-738063284-1348723249
User-Agent: Cisco-UCCX
CPA is configured but i thinks it's not working correctly
