UCCX IVR

[anis_cisco]

Hello,

We are deploying IVR on UCCX 9.0 at one of our customer.

Along with UCCX 9.0 customer has AQM (Advanced Quality Manager), WFM (Work Force Management).

Cutomer requirement is when caller calls IVR there is an prompt in IVR to enter 10 Digit ID Card Number, when caller will enter Card Number this 10 Digit Card Number should display on Agents Desktop.

Is it duable through UCCX 9.0, AQM, WFM & Desktop Agent ?

Can any body advise what needs to done to achieve this.

Regards,

[Gergely Szabo]

Hi, yes, absolutely.

In your call routing script within UCCX, you might probably use a call variable - there are 10 callvariables by default, but you can also use Expanded Call Context variables, it's basically the same -, at some point you'll assign the card number to this variable, and finally, present the value of this call variable in the agent desktop.

G.

[anis_cisco]

Hello Gergely,

Thanks for the confirmation. I haven't started work on Script. I will start it soon & will update you.

Kind Regards,