09-22-2017 06:51 AM - edited 03-14-2019 05:36 PM
Hello,
I have an doubt about UCCX licensing:
I have one CUCM Cluster 11.5 and one UCCX 11.5, can i add another UCCX as a Standalone Server?
If enabled the field IPCC Extension inside the End User Configuration, this will consume one license at both UCCX?
The Agent Seat is consumed only whe the agent is logged?
Regards
Leonardo Santana
Solved! Go to Solution.
09-23-2017 06:22 AM
Yes, you can have separate independent systems integrated to common CUCM cluster. This will not affect licensing of each CCX system as first CCX licensing is based on concurrent agent logins not defined agents, and second the agent phones would be associated with different rmcm application user thus different agents would be assigned to each CCX system.
09-23-2017 06:22 AM
Yes, you can have separate independent systems integrated to common CUCM cluster. This will not affect licensing of each CCX system as first CCX licensing is based on concurrent agent logins not defined agents, and second the agent phones would be associated with different rmcm application user thus different agents would be assigned to each CCX system.
09-24-2017 08:43 PM
Thanks Chris.
Cheers!
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