UCCX License

[Leonardo Santana]

Hello,

I have an doubt about UCCX licensing:

I have one CUCM Cluster 11.5 and one UCCX 11.5, can i add another UCCX as a Standalone Server?

If enabled the field IPCC Extension inside the End User Configuration, this will consume one license at both UCCX?

The Agent Seat is consumed only whe the agent is logged?

Regards

Leonardo Santana

[Chris Deren · Accepted solution]

Yes, you can have separate independent systems integrated to common CUCM cluster. This will not affect licensing of each CCX system as first CCX licensing is based on concurrent agent logins not defined agents, and second the agent phones would be associated with different rmcm application user thus different agents would be assigned to each CCX system.

[Leonardo Santana]

Thanks Chris.

Cheers!