I am new to this UCCX Environment and trying to understand the licensing part. When I log into the server and look into the display licensing part, it tells me the following. Can someone please help to explain what exactly these mean?
Package: Cisco Unified CCX Premium -I understand that is the type of package which includes all features.
Total IVR Port(s): 100 - What does this mean? Does it mean to say the number of inbound calls allowed or it is something else?
Cisco Unified CCX Premium Seat(s): 50 - What does this mean?
High Availability : Enabled
Cisco Unified CCX Preview Outbound Dialer: Enabled - What does this mean?
Hi - IVR Ports always double the value of Agent seat license to handle Inbound, Internal tranfer/conference calls and call queuing , and 50 Agent license which means 50 agents can login to CAD at a time
Agent based preview outbound functionality is vaailable in your UCCX system
You are correct in regards to IVR ports with UCCX Premium where you get 2 ports for each agent license, this is not the case however if you had UCCX Standard or Enhanced where you would get full server capacity i.e. 300 IVR ports. Since you have Premium licenses you get 2 ports for 1 agent.
As to IVR licensing UCCX includes IVR, remember the same platform (based on CSR) can be used as IP-IVR without ACD (agent queuing) where you only get IVR ports. That's a different licensing model from UCCX though.
It should also be noted that with UCCX Premium Licensing your have 'Advanced' IVR ports versus 'Basic' IVR ports offered with Standard and Enhanced licensing. They offer more functionality and therefore have a greater cost.
You can read more about the differences between the licenses in the following docs.
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