Re: UCCX licensing restrictions on self-service apps ??
IP IVR and CCX use the exact same code. The only difference is the license file that specifies which subsystems are activated. With either product, you can buy incremental quantity of agents/ports up to the platform limitations of the MCS.
IP IVR provides an Advanced IVR license. CCX Premium also provides this license. This license enables additional steps that are not available with the Basic IVR license included with CCX Standard/Enhanced. The CCX Release Notes/SRND document the differences between the Basic and Advanced IVR license.
In addition to the functionality gap between Basic and Advanced IVR, they are also licensed differently. Advanced IVR is licensed per port (CTI Port). The quantity of licensed ports is the maximum number calls that can be handled at any one time. The Basic IVR license covers all ports up to the platform limit.
If the functionality of the Basic IVR license is sufficient for you, it may in fact be more economical to buy a CCX Enhanced license with a larger MCS than IP IVR.
Q. Can I deploy the Cisco Unified Contact Center Express bundle as a standalone Automated Attendant instead of a contact center? If so, are there entitlement limitations?
A. No, unless the following applies to your deployment:
â¢ You are deploying the bundle on a Cisco Unified Communications platform that supports co-resident deployment with Cisco Unified Contact Center Express Enhanced as described earlier in this document.
â¢ You are deploying Cisco Unified Contact Center Express as a standalone IVR or the standalone self-service solution (that is, no contact center with agents are deployed) is not supported. If you want to deploy a standalone Automated Attendant or self-service solution, you must purchase Cisco Unified IP Interactive Voice Response.
The second bullet point is where my confusion is.
Is this restriction limited to the promotion only or all situations?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.