UCCX lost the license

[Jefferson Islan Silva]

Hi Folks,

I have installed the UCCX 8.0 into the VMWARE environment and installed the demo license for lab purposes. When I turn off and turn up the machine again, the installed license was lost.

When I check if the license is installed, it shows that no license pack is installed, but when I try to upload again, the system shows that license is already installed.

How I can fix this problem?

[anchoudh]

Demo licenses are time bound licenses, if it has run for that period, it will expire.

You need to contact the licensing@cisco.com for reissuing it.

Hope it helps.

Anand

Please rate helpful posts..

[Jefferson Islan Silva]

Yes, I know that.

The license is up with 29 days.

[anubhati]

Hi Jefferson,

The only way to fix this issue will be to go into CET remove the old license from the database and re-upload the license agian

However CET tool in UCCX 8.x requires root account which can be enabled only by TAC,

I will suggest you to open up a case and engineer can resolve the issue fairly easily.

Hope this helps

Anuj