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UCCX lost the license

Hi Folks,

I have installed the UCCX 8.0 into the VMWARE environment and installed the demo license for lab purposes. When I turn off and turn up the machine again, the installed license was lost.

When I check if the license is installed, it shows that no license pack is installed, but when I try to upload again, the system shows that license is already installed.

How I can fix this problem?

Everyone's tags (2)
3 REPLIES

UCCX lost the license

Demo licenses are time bound licenses, if it has run for that period, it will expire.

You need to contact the licensing@cisco.com for reissuing it.

Hope it helps.

Anand

Please rate helpful posts..

UCCX lost the license

Yes, I know that.

The license is up with 29 days.

Cisco Employee

UCCX lost the license

Hi Jefferson,

The only way to fix this issue will be to go into CET remove the old license from the database and re-upload the license agian

However CET tool in UCCX 8.x requires root account which can be enabled only by TAC,

I will suggest you to open up a case and engineer can resolve the issue fairly easily.

Hope this helps

Anuj

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