Solved: UCCX master selection

ragulan_dms · ‎02-08-2012

Hi Guys,

Is there any way to set manually the master UCCX 8.5 in a HA deployment. I tried by i could not figure out how to set it.

Thanks

Ragu

Aaron Harrison · ‎02-08-2012

Hi

The 'Master' is the server which has been up without failures the longest.

THere is no automatic fail-back with UCCX as there is with CUCM and other products - when a failover occurs, calls are dropped and agents are made not ready (CAD) or logged out (IPPA).

So it fails over only when something breaks, to keep things as stable as possible.

As such - no, you can't set a server as 'master'. If it fails over, and you want to run on the server you consider 'primary', then you need to reboot the current 'secondary' Master server to fail it back

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

Aaron Harrison · ‎02-08-2012

Hi

The 'Master' is the server which has been up without failures the longest.

THere is no automatic fail-back with UCCX as there is with CUCM and other products - when a failover occurs, calls are dropped and agents are made not ready (CAD) or logged out (IPPA).

So it fails over only when something breaks, to keep things as stable as possible.

As such - no, you can't set a server as 'master'. If it fails over, and you want to run on the server you consider 'primary', then you need to reboot the current 'secondary' Master server to fail it back

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

ragulan_dms · ‎02-08-2012

HI Aaron,

Thanks for the reply.

rgds.

ragu