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UCCX Maximum priority number

Hi all,

is it possible to assign the priority value ... more than 10 ??

Because i have 15 priorities in my IVR

Thanks

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Re: UCCX Maximum priority number

No, it's not.  1 - 10 is all we have to work with.

There is no doubt a solution to your problem, unfortunately, it's not packaged up all nice and neat, like the Set Priority step is.  You will need to get creative with your scripting, and be flexible with your standard reporting package.

Anthony Holloway

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2 REPLIES

Re: UCCX Maximum priority number

No, it's not.  1 - 10 is all we have to work with.

There is no doubt a solution to your problem, unfortunately, it's not packaged up all nice and neat, like the Set Priority step is.  You will need to get creative with your scripting, and be flexible with your standard reporting package.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Community Member

Re: UCCX Maximum priority number

thanks for the respond ~ maybe i need to think in other way to resolve my problem ...

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