Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCX monitoring other calls?

Can a supervisor monitor calls that agents make outside the queue or to each other? I have an installation where this is failing and the sup can only monitor calls that have come directly from the queue.

1 REPLY
VIP Super Bronze

Re: UCCX monitoring other calls?

The last time I tested this, monitoring (not recording) in CSD monitors the phone and all calls made from it. I know there were some concerns about this from some customers about accidentally picking up calls on the "personal" line though. I would open a TAC case and see what they say.

Please remember to rate helpful responses and identify helpful or
108
Views
0
Helpful
1
Replies