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New Member

UCCX - Music on Hold when not queued?

Hello all,

I have a script that uses the "upload prompt" step. Some of the prompts it uploads are large and take a bit of time. Is it possible to play a wav whilst this transfer is going on?

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: UCCX - Music on Hold when not queued?

I would suggest not putting "Music on Hold" in your thread subject then.

The answer is no unless you're real good with Java. You could create a seperate MoH stream on UCM, create a seperate set of CTI Ports for this application, and set these ports to that other stream; however, that may not be desirable depending on your environment. It certainly isn't very scalable.

Please remember to rate helpful responses and identify helpful or
3 REPLIES
VIP Super Bronze

Re: UCCX - Music on Hold when not queued?

Sure. Put the caller on hold before you reach the Upload Prompt step.

Recording

--Successful

----Hold

----Upload Prompt

----Unhold

Please remember to rate helpful responses and identify helpful or
New Member

Re: UCCX - Music on Hold when not queued?

Thankyou but the wav file I want to play is not the MOH file associated with the CTI ports, in otherwords when the caller goes on hold whilst uploading, I want to play a file from the prompts repository.

Is this possible?

VIP Super Bronze

Re: UCCX - Music on Hold when not queued?

I would suggest not putting "Music on Hold" in your thread subject then.

The answer is no unless you're real good with Java. You could create a seperate MoH stream on UCM, create a seperate set of CTI Ports for this application, and set these ports to that other stream; however, that may not be desirable depending on your environment. It certainly isn't very scalable.

Please remember to rate helpful responses and identify helpful or
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