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UCCX /MWI light for CSQ voicemail

Is there a script or a way to turn on an MWI light if a customer (in queue) opts to leave a voicemail message for that queue?  What would that script or option look like?  And does it work reliably?

I kind of envision that say I have 4 agents in a widget queue, the customer waits for 3 minutes on hold and then decides to press 1 to leave a voicemail.  The voicemail would then light up all 4 agents' phones.  Is there a better way to design this? (like voicmail to email to a distribution list)

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UCCX /MWI light for CSQ voicemail

Hi,

you might want to record a message with UCCX and send it to an email distribution list (provided you have UCCX Premium). Using this method you don't need to configure anything on your voice mail server. MWI might work, too, but in this case I would probably set up a voice mail box just for this purpose (I mean, I would not pollute an agent's personal VM box with contact center calls).

G.

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