Is there a script or a way to turn on an MWI light if a customer (in queue) opts to leave a voicemail message for that queue? What would that script or option look like? And does it work reliably?
I kind of envision that say I have 4 agents in a widget queue, the customer waits for 3 minutes on hold and then decides to press 1 to leave a voicemail. The voicemail would then light up all 4 agents' phones. Is there a better way to design this? (like voicmail to email to a distribution list)
you might want to record a message with UCCX and send it to an email distribution list (provided you have UCCX Premium). Using this method you don't need to configure anything on your voice mail server. MWI might work, too, but in this case I would probably set up a voice mail box just for this purpose (I mean, I would not pollute an agent's personal VM box with contact center calls).
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...