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uccx , name to user step, disable the default prompt on failure

How Can i disable the default prompt on "name to user" step. If user put the wrong entery, I want my prompt would play rathar than default prompt which says: " You have entered the name of the user but I cannot find it, please press 0 to talk to operator"

Thanks,

HM

2 REPLIES

uccx , name to user step, disable the default prompt on failure

Set "Maximum Retries" to 0, handle errors manually on the Unsuccessful/Timeout branches. As for the actual prompt played, simply set this as desired P[myPrompt.wav] or pMyNamedUserPrompt as appropriate.

Tanner Ezell
www.ctilogic.com

Tanner Ezell www.ctilogic.com
New Member

uccx , name to user step, disable the default prompt on failure

Hi Tanner,

I did not work, still when it fails, it plays the default Csico Prompts not my prompt.I handled the fault manually, on unsuccessfull, I put Goto Step and then in the step, I put my Prompts.

Thanks,

HA

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