I find myself once again frustrated by something that seems like it should be very simple.
When UCCX (all versions I have tried) gets a call, I can get the Calling Number, but for the Called Number, I can also get the Original Called Number.
I need to get the ORIGINAL CALLING NUMBER. I can find no way to do this, but I know it's there because the data appears when the call shows up on the agent's CAD display in a field (appropriately titled) Original Calling #.
Has anyone found a way to get this information out to use the data in a script?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4