UCCX not shown under end user configuration

[mingl]

Hi, I'm testing uccx implemtation, and encounter a problem.

My environment is CUCM 7.0(1) and UCCX 7, and when I config end user for UCCX agent, and under assocation section, I can only see primary extension, and can not  see the UCCX number,  why? And also I don't config uccx number, this user can't be shown in resource configuration in UCCX. right?

TIA

Robert Li

2013/10/17              

[Anthony Holloway · Accepted solution]

In CUCM under Enterprise Parameters, what does this field say:

IPCC Express Installed

You can also check this value on the CLI of CUCM with the following command:

run sql select paramname, paramvalue from processconfig where paramname = 'IAQInstalledFlag'

If it says false, then your UCCX integration did not work.  You can attempt to rebuild UCCX, or if you're comfortable, you can update this field manually on the CLI of the CUCM with the following command:

run sql update processconfig set paramvalue = 'T' where paramname = 'IAQInstalledFlag'

Anthony Holloway

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[mingl]

Hi, Anthony:

       At first, thank you for help. and I solved my problem with you instruction.

       And now, I have another question concerning UCCX, I decided to seek your help, because you are so professional on UC topics. Would you kindly give me some suggestion?

     I have a production network of CCM 5.0 & CCX 5.0. As you know, they are so old, and I decided to buy two BE6k servers now. My qestion is, what's the best way to migrate the whole data from CCM & CCX 5.0 to 9.X (BE6k run 9.x), suppose I  will install CUCM & UCCX 9.x as VMs on two new BE6k servers, and keep 5.0 servers untouched in order to easy fallback or risk contrl.

    Hope for you reply!

Robert Li

2013/10/18

[mingl]

Thank you very much. You are so helpful.