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UCCX on separate CM cluster

I have a customer that has 9 distinct Call Manager clusters that are geographically separated and has UCCX connected to one of them. They want to create a UCCX Application/Script/CSQ/etc for a group of people that are on one of the Call Manager clusters the UCCX isnt on.

I dont think this could be done but does anyone know of a way to accomplish this...

Thanks,

Tom

1 REPLY
Super Bronze

Re: UCCX on separate CM cluster

Hi

A UCCX cluster is linked to one single CM cluster.

You may be able register the phones that need to be on UCCX to the UCCX partner cluster.

Otherwise you would need to either:

1) Get another UCCX cluster for the home cluster of these users

2) Send the calls from the UCCX app to a hunt group containing the users over an inter-cluster trunk.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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