UCCX or CUCM Hunt Groups

[kking2008]

Does anyone have a checklist for supervisors or administrators to help them decide if a CUCM Hunt Group or UCCX is needed to service departmental call distribution?

-Users can login/logout of line groups with the HLog softkey.

-Calls can be sent off to a larger line group or hunt list (or voicemail) if Ring no answer or busy timers are exceeded.

?What about any reporting? Is there anyway to report Huntpilot or Line group member statistics, I have not found.

-In UCCX you can queue up calls and play MOH in queue, not available with Hunt Pilots.

Is anyone aware of any new advancements or outside the box ways to supplement ACD features (no, not the BACD.TCL script) for CUCM without UCCX?

thanks,

K

[geoff]

Good luck with that. This is a Cisco forum so the recommendation is always going to be for UCCX or UCCE over hunt groups. Money makes the world go around. ;-)

That said, in UCCE/CVP deployments I have configured some very small teams as a hunt group with the hunt pilot accessible from an option in the menu. Mainly for non-agent areas (distribution centers, repair department etc) where they like all the phones in the hunt group to ring.

Regards,

Geoff

[Abdulbaseer Mohammed]

K,

The answer is no. The best resporting close enough is your CDR reports hitting the hunt pilot.

ACD is meant for reporting and all the good stuff. Hunt group is just and extension of IP telephony so you may not find a good response either for advancing hunt features to do what UCC products do.

Hope this helps.

Good luck,

Baseer.