I am Raymond, I am working on a project of using UCCX to handle some simple outbound call campaign.
As running outbound dialer campaign, calling number and basic call info will be assigned to agent. After the outbound call is assigned to agent, is there any way to set the trigger to CRM / URL link so that we can pop-up more detailed info to agent via agent desktop?
Didi you find a way to show more information in Agent desktop? I want to enable outbound call preview on my Customer UCCX. They want to you what kind of information we can display without customization. Have you got some Screenshot to show to my customer?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...