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UCCX Outbound IVR Dialer

Hi All,

I am working on uccx outbound ivr dialer to one of my customer. They are currently using UCCX 8.5. The requirement as follows:

  • 120 calls max per week
  • Once the live person connects transfer to IVR and play message. Give option to the user to transfer to live agent.
  • If the answering machine starts, leave a recorded message to the user. Disconnect the call if fax tone is detected

Is anyone has example script that I can use on this IVR?

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