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New Member

UCCX Outbound preview Dialer

Hi all,

just want to check if it is possible to perform a Outbound Preview Dialer to calls from Abandon Calls to the inbound Call?

3 REPLIES
Silver

Re: UCCX Outbound preview Dialer

Cisco Unified CCX Outbound Preview Dailer (Outbound) allows Outbound agents to participate in outbound campaigns in addition to handling inbound calls.

New Member

Re: UCCX Outbound preview Dialer

Have you had success in mapping Abandoned calls to the outbound dialer?

Green

Re: UCCX Outbound preview Dialer

Query the database for the abandoned calls and use this list for the Dialer. Sounds pretty easy to do manually.

To automate this you would need a scheduled job, running each night, automatically getting the abandoned calls for just that one day. Then export these somewhere and use the list to seed the Dialer.

A nice challenge.

Regards,

Geoff

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