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UCCX - override TTS Provider

HI,

I have configure 2 TTS Providers on my UCCX server.

When I add a new TTS Provider I can choose from Provider Name List:

IBM WebSphere Voice Server V5.1.3

Nuance Vocalizer 4.0

Nuance Vocalizer 5.0

Scansoft Realspeak 4.0

So I created:

TTSProvider01 - Scansoft Realspeak 4.0 (1 TTS Server)

TTSProvider02 - Nuance Vocalizer 5.0     (1 TTS Server)

and I configured in the system Parameters the Default TTS Provider = TTSProvider01 (Scansoft Realspeak 4.0)

I created an .aef script without specifying in the "Create TTS Prompt" editor step the TTS  Provider so it uses Default TTS Provider

All works fine.

Now I have to create another .aef script that use TTSProvider02 (Nuance Vocalizer 5.0) so i want to specify a different TTS Provider in the "Create TTS Prompt" editor step but when I view the "Override Provider" select list I read only:

IBM WebSphere Voice Server V5.1.3

Nuance Vocalizer 4.0

Scansoft Realspeak 4.0

Nuance Vocalizer 5.0 option there isn't !!!

What is the problem?

How Do "Provider Name List" in the "add TTS Provider" page and Override Provider List in "Create TTS Prompt"  editor step synchronize/build ?

Can you help me ?

Thanks

Regards.

Cristina

2 REPLIES
New Member

UCCX - override TTS Provider

any ideas ?

Cisco Employee

UCCX - override TTS Provider

What is the version of your UCCX? I have 8.5 and 9.0.1 in my Lab and i can see only 3 provider

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