I have a couple of questions on the UCCX patching process.
1) Does Cisco notify its vendors about periodic patches that Cisco comes out with? I mean is there anyway that we can be automatically notified if there is new patch available at the cisco site that requires us to upgrade our servers to the latest patch? What is the typical procedure for patch upgrade?
2) My understanding is there is only kind of patch that needs to be done on the UCCX servers which is the OS patch ( SR3 or SR4). Am I right here or are there any other application patches ( admin or crs or db patchess) that I need to be aware of?
3) Does Cisco support Tivoli monitoring for low disk space on the UCCX servers?
The OS is the same Windows UCOS 2003 used by other UC applications. Read the release notes very carefully when upgrading. The upgrade sequence is very specific!
The CCX application patches are also available on CCO. Remember that you can only get patches for the major version you are on (e.g. 7.0). If you want to upgrade a major version, such as to 8.0 from 7.0, you need to place a PUT order.
You can register for the Field notificaton on Cisco site. I have done that, Microsoft patch or major Bug will be published there. Its good to register those notifications. You can either register for the RSS feeds or the email notification.
Subscribe for the "Field Notice" notification in the link below:
If you have any SNMP monitoring solution in the datacenter, like HP OpenView or SolarWinds....etc. You can configure the Microsoft SNMP to send alerts to the SNMP server, All that you would need is the community string and the target IP address.
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