I exprienced an odd issue where a phone with the IP Phone agent service (one Button logon) automatically logged into its queue after a call manager failover.
Over the weekend we exprienced a network outage which caused the phone in question to lose contact with its primary Call Manager, so it re-registered with its secondary call manager. When it did the IP Phone Agent service automatically logged the this phone into the queue.
I cant find a cause for this and i have confirmed that it didn't happen to any other phone in our environment. Does anyone have any ideas as to why this would happen.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...