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UCCX phone support

I have 5 agents working at a remote site that done have laptops only mobile phones.

I want to make them agents of the system is there anyway to support this? i.e is there a phone browswer version of CAD and can the line it monitor not have to be connected to the system?

3 REPLIES

UCCX phone support

No, mobile phones are not yet supported to be used as agent phones. However, Cisco 7920 wireless phone is supported for agents. 7920 is like a mobile phone but it needs wireless infra to work ( cant substitute the GSM/CDMA mobiles ).

If it helps, pls rate the post.

GP.

UCCX phone support

Hi,

There is a third party product that claims to allow agents to use PSTN phones.

http://www.inxi.com/pdf/VocalMash_Remote_Virtual_Agent.pdf

I have used it myself but may be worth checking it out.

UCCX phone support

Interesting James, have you used them in production environment ? Were they confirmed as supported by Cisco ?

I dont see any evidences in internal documents here.

GP.

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