UCCX Preview Dialer Issue

[Mohammed Ali Dalvi]

Hi,

I have configured outbound campaign on UCCX 9.0.2 and assigned appropriate CSQ to the campaign. Succesfully uploaded contacts. But the agents are unable to get pop-up for outbound call. I have also enabled Direct Preview on CDA.

RMCM Subsystem is IN Service

Outbound Subsystem is In Service

Database Subsystem Not Configured

One question

Is there any integration required with external third-party database.

Regards,

Ali

[djlundberg]

Hi Ali-

Nope, there is no requirement for a third-party database integration for outbound campaigns.  That would be used if one of your scripts had database read / write steps in it.

DJ

[Mohammed Ali Dalvi]

Hi DJ,

Thanks for your reply.We are facing the following issue.

Outbound call are not hitting on CAD

Ali

[djlundberg]

Hi Ali-

After you enabled Direct Preview in Work Flow Administrator did the agents log out and log back in?  Do they see the new buttons in CAD?

DJ

[Mohammed Ali Dalvi]

Hi,

Yes we are able to see new buttons on CAD but its grayed out.

Ali

[djlundberg]

When you configured the campaign did you change the value of the 'Enabled' option to 'Yes'?  The default is 'No'.

DJ

[Mohammed Ali Dalvi]

Yes it is enabled.

Ali.

[djlundberg]

Can you upload screenshots of the configuration?

DJ

[Mohammed Ali Dalvi]

Dj,

Kindly find the screen capture of outbound campaign configuration CAD screen capture and CQS configuration.

Ali.

[djlundberg]

Hi Ali-

Sorry for the delay.  That all appears to be configured correctly.  When you open the printable report within the campaign do you see there are a number of contacts remaining?

DJ

[jose.zarraga]

Hi mohammed did you resolve this issue.

I have the same issue sometimes.

I upload the dialing list contact to an active campaign but the systems not transfer the contacts to CAD. 

Regards