I have configured outbound campaign on UCCX 9.0.2 and assigned appropriate CSQ to the campaign. Succesfully uploaded contacts. But the agents are unable to get pop-up for outbound call. I have also enabled Direct Preview on CDA.
RMCM Subsystem is IN Service
Outbound Subsystem is In Service
Database Subsystem Not Configured
Is there any integration required with external third-party database.
Nope, there is no requirement for a third-party database integration for outbound campaigns. That would be used if one of your scripts had database read / write steps in it.
After you enabled Direct Preview in Work Flow Administrator did the agents log out and log back in? Do they see the new buttons in CAD?
Sorry for the delay. That all appears to be configured correctly. When you open the printable report within the campaign do you see there are a number of contacts remaining?
Hi mohammed did you resolve this issue.
I have the same issue sometimes.
I upload the dialing list contact to an active campaign but the systems not transfer the contacts to CAD.