Thanks again! I'm trying to add this piece into the script, but I'm not sure the "flow" of how this will work. I have 'set enterprise call info', but not sure how to set the variable to look for the data in CUIC. As always, thanks in advance.
Now Log Into CUIC and Find the "Call Custom Variables Report" An Analyst moved all of our reports around so I dont know where the "Stock" Location is but ours is under Inbound...click on the report and select "OK" like 10 times then hit cancel 2 times. you just want the report to fill out with some information.
Under "Application Name (@param7)" select your application that has the Variable, select the date range and scroll back to the top and hit run.
It will show your information, the report is almost real time.
Almost there! Thanks for bearing with a newbie. I'm not sure the 10 times reference as when I click on the 'call customer variable report' I have a ton of options. Out of curiosity why am I using application name 7? And ther eis nothing to choose from in that search.....
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...