02-29-2012 07:24 AM - edited 03-14-2019 09:27 AM
Hi
I wanted to know can someone tell me how do I start off making a phone prompt for a receptionist in one of our offices.
She wants a prompt so that when you call the main number to the branch you get a prompt saying for example if you want
shipping press 1. If you want sales press 2, and stuff along that line. I've looked in UCCX and I see where other prompts
are stored and I know the lady who will record the prompt but this is what I want to know. Is there like a blank template that
I can send her to record the prompt and once she does do it how do I apply it to the main phone number of the location so that's what
they get when they call the location.Thanks for any help and I look forward to your replys and have a great day.
Solved! Go to Solution.
02-29-2012 09:06 AM
scooter817 wrote:
...how do I apply it to the offices man number so that's what people hear when they call in...
Unfortunately you need to create a script.
02-29-2012 07:32 AM
02-29-2012 07:39 AM
So UCCX does not come with a built-in feature for prompt managment. You will need to build one yourself.
Here's the bare minimum to get you started:
Variables
Document recording = DOC[]
User repo_user = USER[aholloway]
Script
Start
Accept (--Triggering Contact--)
recording = Recording (--Triggering Contact--, P[])
Successful
Authenticate User(repo_user, PIN = "12345")
Successful
Upload Prompt (recording to L[en_US] as "" + new Date().getTime() + "-recording.wav")
Successful
Unsuccessful
Unsuccessful
Unsuccessful
Terminate (--Triggering Contact--)
End
Do change the user ID from "aholloway" to a real user ID and set the PIN to match it (PIN's are set in CUCM).
What this will do is: you call the trigger, and you will then hear a beep tone. After the beep, you speak your recording, and then press # when finished.
It if worked, you will have a file in your Prompt Repository, in the en_US folder called something like: 138323456789-recording.wav.
You will need to rename it to a friendlier name like: main_menu.wav.
Once you rename the file, you can then start building your Auto Attendant script, and reference this prompt in a variable like so: P[main_menu.wav]
Hope that helps.
Anthony Holloway
02-29-2012 07:51 AM
So could I just use the Gold Wave software to have the prompt recorded and upload it to the repository that way.
02-29-2012 08:00 AM
I think the official appliction is sound recorder. There's a section on how to do this in the help documents:
https://:8443/appadmin/help/default/appadmin/help/output/App_Menu4.html
Message was edited by: Anthony Holloway - Fixed the URL - And Again
02-29-2012 08:32 AM
That sounds alot easy than making a script so I'm going to do it that way. But I have one more question, once I get the prompt recorded how do I apply it to the offices man number so that's what people hear when they call in
02-29-2012 09:06 AM
scooter817 wrote:
...how do I apply it to the offices man number so that's what people hear when they call in...
Unfortunately you need to create a script.
02-29-2012 09:09 AM
OK
I was trying not bother a co-worker that usually does these so I could learn myself but I will just have him help me and take some notes. Thanks for all your help Anthony and have a great day.
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