Quality of service (QoS) must be enabled and engineered correctly on the network to provide consistent and predictable end-to-end levels of service. Cisco Unified CCX software does not mark any network packet and thus, ensure to mark the traffic at the network edge routers. Table 4-3 shows the recommendation on the QoS markings for Cisco Unified CCX HA over WAN deployment.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...