uccx question

[hasan yenilmez]

Hi all,

Is there any way to setup uccx without ip phones. customer wants just applicaiton on agent's pc , like Cad . 

[david.macias]

How would you actually deliver a call?

[hasan yenilmez]

Yes  I can't . Just I wonder ıf new releases may  be  one application have both capabiltiy cipc and cad.

[Nathan Compton]

You could use Jabber as a softphone, or you could use Extend and Connect to route calls to agents with non-cisco phones in the new 10.0 version.  Here is the release notes with information about extend and connect with UCCX:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10/UCCX_BK_RA1A036D_00_release-notes_release10_chapter_00.html

[Chris Deren]

But you still require CAD/Finesse to login to ACD when using Extend and connect.

Chris

[Evan Grizzard]

Cisco IP Communicator, if you're specifically looking to just not use hard phones.  But you have to have a phone of some description, be it hardware or software, to have calls delivered.