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New Member

uccx question

Hi all,

Is there any way to setup uccx without ip phones. customer wants just applicaiton on agent's pc , like Cad . 

 

  • Contact Center
5 REPLIES

How would you actually

How would you actually deliver a call?

New Member

Yes  I can't . Just I wonder

Yes  I can't . Just I wonder ıf new releases may  be  one application have both capabiltiy cipc and cad.

You could use Jabber as a

You could use Jabber as a softphone, or you could use Extend and Connect to route calls to agents with non-cisco phones in the new 10.0 version.  Here is the release notes with information about extend and connect with UCCX:

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10/UCCX_BK_RA1A036D_00_release-notes_release10_chapter_00.html

Hall of Fame Super Silver

But you still require CAD

But you still require CAD/Finesse to login to ACD when using Extend and connect.

Chris

New Member

Cisco IP Communicator, if you

Cisco IP Communicator, if you're specifically looking to just not use hard phones.  But you have to have a phone of some description, be it hardware or software, to have calls delivered.

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