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Cisco Employee

UCCX queue buster query

Hello Everyone,

We have the following requirement from the client:

When somebody dials into a contact centre Queue buster gives them the  option of leaving a "marker" in the queue and drop the call.  When the  marker gets to the top of the queue (i.e. When they would have been  served if they had stayed in the queue) the contact centre dials back  the customer automatically.

This this feature supported on UCCX ? If so how do we have feature details ?


I was checking the scripting guide, and came across the Get Reporting Statistics Step when we can tell expected wait time , position in the queue but not sure we could accomplish the above query or not.

Please advice....

Regards

Inderpal Singh

1 REPLY
Cisco Employee

UCCX queue buster query

Hi Indrapal,

we have sample call back script in repository .

Below is the link for script repository . please have a look

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

Regards

Ravi

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