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New Member

UCCX recording file size per minute

Hello

From the SRND i´ve learned, that the maximum size for recordings is 2.6GB for a single server UCCX 9.x deployment and I´m aware of the 7 days and 30 days limits

Question: How much kb are needed per minute for the raw files and exported .wav files as well?

Thanks

Tino

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3 REPLIES
New Member

Hi I am also chasing this

Hi

 

I am also chasing this info, did you manage to find an answer?

 

Thanks

 

New Member

They were not able to provide

They were not able to provide an answer for the exported files. So I decided to go with the values for the internal ones.

Based on SRND as well, G.711 call recording requires about 1MB per minute. G.729 call recording requires about 256KB per minute.

New Member

Hi there,Amount..............

Hi there,

Amount.........................................Formula
Daily recorded minutes.........................Agents × Length × Calls = Recorded
Total recorded minutes to store................Recorded × Days × Months = Stored
Voice recording storage (MB)...................Stored × 0.12 MB/minute = Voice
Screen recording storage (MB)..................Stored × 1.20 MB/minute = Screen

Page: 34
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10x/installation/guide/qm-installation-guide-cisco-100.pdf

 

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