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New Member

UCCX Recording step returns success, but the recording is empty

I have a weird problem on a new UCCX install. (10.5)

 

When recording a prompt using the recording step, I am immediately trying to play the recording back, and it is silence / empty.  I can upload the recording ok, but the uploaded file is always 0.06KB regardless of how long I try to record the prompt.

 

Any ideas?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi,er... I think this has

Hi,

er... I think this has already been posted here: https://supportforums.cisco.com/discussion/12347071/unable-record-prompt-uccx

Is this the same issue?

G.

2 REPLIES

Hi,er... I think this has

Hi,

er... I think this has already been posted here: https://supportforums.cisco.com/discussion/12347071/unable-record-prompt-uccx

Is this the same issue?

G.

New Member

Ooops. I'm so sorry. Yes, it

Ooops. I'm so sorry. Yes, it is the same issue. It looks like I was too keen and posted at the same time as a colleague.

 

Please disregard this post.

 

Apologies.

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