Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

uccx remote monitoring

I have a proble in UCCX remote monitoring:

 

Create Remote Monitoring Supervisor

 

Step 1 From the Unified CCX Administration menu bar, choose Tools > User Management > Supervisor Capability

View.

The User Configuration web page opens, displaying the list in two panes. The left pane displays the list of

existing Unified CCX Supervisors and the right pane displays the list of Available Users.

 

Step 2 Change the users as required using the arrow in either direction.

Your changes are dynamically displayed in this page and are effective immediately.

 

Step 3 Repeat this process as needed to assign the Supervisor capability for more than one user.

 

Step 4

Assign Resources and Contact Service Queues to a Supervisor

From the Unified CCX Administration menu bar, choose Subsystems > RmCm > Remote Monitor.

The Remote Monitor web page opens to display the Supervisor, Name, and User ID of Unified CM users who

are Unified CCX supervisors (if configured).

 

(above is copied from UCCX admin guide)

 

After I performed Step 1,2,3  Suppose I could see supervisor in Step 4, But no supervisor is displayed. Could Anyone help me? Thanks a lot!!



 

  • Contact Center
Everyone's tags (1)
3 REPLIES
New Member

Hello All,I have the same

Hello All,

I have the same problem. My UCCX version is 10.5.

Can anyone help me?

 

Regards

Bahlul

HiMake sure the Supervisor

Hi

Make sure the Supervisor name should only be numbers no alphabets.

 

Regards

Mohamed

New Member

Thanks a lot Mohamed, it

Thanks a lot Mohamed, it helped me really

151
Views
5
Helpful
3
Replies