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Community Member

UCCX Report - Zero Call Duration

Hi,

We are using UCCX 7.0  In Histrocial detailed CCDR report we able to get the report for outbound call also.

But issue for the Outbound is calls which is not answred by the remote party also having some seconds duration in the report

Because of this we are not able to identify the matured calls & non matured calls for the outgoing.

Any way to do this

Thanks,

1 REPLY
Community Member

Re: UCCX Report - Zero Call Duration

Hi,

Try to configure reason codes that describes the call complete status. then you can use Historical reporting to generate a report based on those Reason codes.

regards,

Trad Tobaishat

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