I'm a little new to UCCX. We would like to know the extent of the API for pulling inforamation form historical reports statistics to a seperate server. Is there any API for interacting directly with the DB or is it done throught XML?
There is no API in this product yet. If you are running version 7.0 or earlier, a DTS job is a possibility to capture the databse and copy it off-box with a scheduled job in Windows. This is documented in the historical reporting administrator guide. In version 8.0 and later, your only option will be to perform an Informix ODBC connection and copy the tables that you wish to use periodically. The only time that remote ODBC queries are officially supported are with a wallboard product. Otherwise, remote database access is only officially supported when using Crystal to design reports that will be used within the Historical Reporting Client.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...