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New Member

UCCX Reporting and Statistics API

Hi,

I'm a little new to UCCX. We would like to know the extent of the API for pulling inforamation form historical reports statistics to a seperate server. Is there any API for interacting directly with the DB or is it done throught XML?

Are the any documents outlining this as well?

Thanks for your time!

-Sam

3 REPLIES
VIP Super Bronze

Re: UCCX Reporting and Statistics API

There is no API in this product yet. If you are running version 7.0 or earlier, a DTS job is a possibility to capture the databse and copy it off-box with a scheduled job in Windows. This is documented in the historical reporting administrator guide. In version 8.0 and later, your only option will be to perform an Informix ODBC connection and copy the tables that you wish to use periodically. The only time that remote ODBC queries are officially supported are with a wallboard product. Otherwise, remote database access is only officially supported when using Crystal to design reports that will be used within the Historical Reporting Client.

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New Member

Johathan,

Johathan,

Any update in your answer for later versions?

Cisco Employee

Starting UCCX 9, there is lot

Starting UCCX 9, there is lot of things you can do using Rest APIs within CCX. Refer below:

https://developer.cisco.com/fileMedia/download/6850746d-1139-4578-8290-0fd3979659ec

Regards

Deepak

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